Refund, Returns & Exchanges Policy
At Julie’s Glow Aesthetics, we take the quality and safety of our skincare products seriously. Because skincare products are personal-care and hygiene products, certain return and exchange restrictions apply.
1. Opened or Used Skincare Products
For hygiene and safety reasons, opened or used skincare products cannot be returned or exchanged.
We encourage customers to carefully review product information and ensure that the correct product is ordered before completing their purchase.
2. Wrong Product Delivered
If you receive a product that is different from the product you ordered, please contact Julie’s Glow Aesthetics within 24 hours of receiving your order.
Please provide:
- Your order details;
- A clear photograph of the product received; and
- Any other information reasonably required to verify the issue.
Once the issue has been reviewed and approved, Julie’s Glow Aesthetics may arrange a replacement or other appropriate resolution.
3. Damaged Product on Delivery
Although our products are checked before dispatch and carefully prepared for delivery, products may occasionally become damaged during transportation.
If your product arrives damaged, please notify us within 24 hours of receiving the order.
You should provide clear photographs showing the damaged product and, where relevant, the packaging.
After reviewing the claim, we will determine whether the product qualifies for a replacement or refund.
4. Refunds
Where a refund is approved, the refund process will depend on the circumstances of the order and the payment method used.
A refund will only be processed after the reported issue has been reviewed and approved by Julie’s Glow Aesthetics.
5. Exchanges and Replacements
Where an exchange or replacement is approved, Julie’s Glow Aesthetics will make reasonable efforts to provide the correct or replacement product.
If the required product is unavailable, an alternative resolution or refund may be considered where applicable.
6. Non-Returnable Items
Opened, used, altered, or damaged products resulting from customer misuse are generally not eligible for return, exchange, replacement, or refund.
7. Reporting an Issue
All claims relating to incorrect or damaged products must be reported within 24 hours of receiving the order.
Claims submitted after this period may not be accepted.
8. Contact Us
For questions regarding returns, refunds, exchanges, or damaged skincare products, please contact us on Email: support@juliesglow.com.ng Phone: 08065967881